Strategy & Leadership
Generative AI Essentials (ChatGPT / Copilot / Claude)
A one-day, tool-literacy workshop for knowledge workers, managers, and teams adopting enterprise AI tools — ChatGPT, Microsoft Copilot, Claude, Gemini. Practical prompting, tool selection, output evaluation, and the daily-workflow patterns that turn 'I tried AI for a week' into measurable productivity gains. Plain-language framing — no math, no ML theory, no hype.
- Format
- Live virtual, in-person, or private on-site
- Duration
- 1 day
- Level
- Introductory
- From
- $695.00
About this course
Course overview
The fluency every knowledge worker now needs — taught at the productivity-tool level, not the engineering level.
Generative AI is now embedded in Microsoft 365, Google Workspace, Salesforce, and most modern SaaS. The team that uses it well will outproduce the team that doesn't, and the gap is opening fast. This workshop is the on-ramp every employee deserves: how the tools actually work in plain language, how to pick between ChatGPT / Copilot / Claude / Gemini, how to write prompts that produce usable output in two iterations instead of ten, and how to evaluate AI output critically before sending it externally or relying on it for a decision.
Tool-pluralist by design. Every learner walks out with a personalized AI workflow for their top three weekly tasks, ready to apply Monday morning.
Learning outcomes
What you'll learn
Every module is tied to an outcome you can bring back to your team the next day.
- Explain in plain language what a large language model is, how it produces output, and where its limits and failure modes show up
- Choose between ChatGPT, Copilot, Claude, and Gemini for a given task based on context length, integrations, output quality, and enterprise data handling
- Apply core prompting patterns — role + task + context + constraints + format — and the iterative refinement loop that gets to a usable output in two or three turns instead of ten
- Use Generative AI for real knowledge work: writing, summarizing, analyzing, planning, brainstorming, drafting code, querying data
- Evaluate AI output for accuracy, hallucination, bias, and confidentiality risk before sending it externally or relying on it for decisions
- Apply enterprise AI safety practices — confidentiality, IP, GDPR / EU AI Act / regional regulations, and the corporate-policy questions every employee should know to ask
Audience
Who it's for
- Knowledge workers across functions — analysts, managers, marketers, ops, support, customer success
- Team leads and people managers rolling out enterprise AI to their teams
- HR, legal, and finance partners who need to advise on AI usage policy without being AI specialists
- Sales engineers, customer success, and consultants whose customers are asking AI questions
- Anyone whose company has bought a Copilot or ChatGPT Enterprise license and isn't using it well
Course structure
Syllabus
A structured path from core concepts to applied practice.
Morning — Foundations and Practical Prompting
- How LLMs actually work in plain language; hallucination, confabulation, and confident wrongness
- Tool landscape: ChatGPT, Copilot, Claude, Gemini — capability, integrations, enterprise data handling
- Practical prompting: role + task + context + constraints + format; the 2–3 turn refinement loop
- Few-shot prompting, chain-of-thought, and the patterns that move output quality
- Practice Lab: take three real work tasks and produce a usable output for each in under 5 minutes
Afternoon — Application, Evaluation, and Responsible Use
- Generative AI for writing, analysis, planning, drafting code (no programming required)
- Output evaluation — when to trust, when to verify, when to re-prompt; confidentiality and the 'don't paste this' list
- Enterprise AI policy basics, GDPR / CCPA / EU AI Act awareness, IP and ownership questions
- Workshop: build a personalized AI workflow for your top three weekly knowledge-work tasks
Public cohorts
Upcoming sessions
Secure your seat in a live, instructor-led cohort. Private team deliveries available on request.
No public cohorts on the calendar yet.
We run this course as a private team cohort on demand, or you can be the first to know when the next public date drops.
Frequently asked questions
Still have questions?
How is this different from AI Fundamentals for Knowledge Workers and Prompt Engineering for Business?
Do I need any technical background?
Which AI tool is the course built around?
What if my company hasn't licensed an enterprise AI tool yet?
Can this be delivered as a private cohort?
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Bring this training to your team
We deliver private cohorts in-person and online, tailored to your operating context.