ITIL & Service Management
ITIL® 4 Managing Professional (MP) Bootcamp
A five-day intensive for ITIL 4 Foundation holders advancing to the MP designation. Deep coverage of Create, Deliver & Support (CDS) — the operations keystone — plus survey coverage and a 90-day study path for Drive Stakeholder Value, High-velocity IT, and Direct, Plan & Improve.
- Format
- Live virtual, in-person, or private on-site
- Duration
- 1 week
- Level
- Practitioner
- From
- $3995.00
About this course
Course overview
The on-ramp to ITIL 4 Managing Professional, taught from the operations seat.
ITIL 4 MP is a credential built from four separate modules — CDS, DSV, HVIT, and DPI — each with its own exam, and no single bootcamp can honestly prep you for all four. So this one doesn't pretend to. We go deep on Create, Deliver & Support (CDS), the operations keystone of the MP designation, until you're exam-ready by Friday afternoon. Then we survey DSV, HVIT, and DPI in enough depth that you walk out with a 90-day pathway plan: which exam to take next, in what order, and how to study for each one.
That framing matters. Most "MP bootcamps" race through every module at survey depth and leave learners stranded between four exams they're not really ready for. We pick CDS as the focal point because it's the most operationally-applicable, the most marketable, and the prerequisite-free entry point into the MP modules. Then we hand you the structure to finish the rest under your own power.
Learning outcomes
What you'll learn
Every module is tied to an outcome you can bring back to your team the next day.
- Plan, build, deliver, validate, and support products and services using the ITIL 4 service value chain and value-stream design
- Apply the practices most central to delivery — service desk, incident, problem, change enablement, deployment, and monitoring/event management
- Sit for and pass the ITIL 4 Specialist: Create, Deliver and Support exam after the bootcamp
- Map customer journeys, manage relationships across the engage / offer / agree / onboard / co-create / realize lifecycle, and apply BRM practices in a service relationship
- Apply Lean, Agile, and DevOps thinking inside an ITIL 4 service organization and recognize HVIT digital-organization patterns
- Apply continual improvement, governance, risk, and change-control practices at the strategic level using the DPI module's framing
- Build a personalized 90-day MP pathway plan covering CDS → DSV → HVIT → DPI exam ordering, study time, and re-take strategy
Audience
Who it's for
- ITIL 4 Foundation holders ready to advance to the Managing Professional designation
- Service-delivery managers, change managers, and operations leads who own end-to-end value delivery
- DevOps practitioners, SREs, and platform-engineering leads working inside an ITIL-aligned organization
- Service-management professionals coordinating across multiple teams, vendors, and value streams
- Enterprise IT leaders who need a structured path to the full MP credential without the schedule pain of four separate week-long courses
Course structure
Syllabus
A structured path from core concepts to applied practice.
Day 1 — Foundation Refresh and CDS Part 1: Plan & Build
- ITIL 4 service value system, four dimensions, guiding principles, and value chain refresher
- MP pathway: CDS, DSV, HVIT, DPI — module purpose, exam structure, and ordering decisions
- CDS — value-stream concepts, value-stream mapping, and end-to-end visibility
- Planning organizational structures, capabilities, and the team topologies that fit modern delivery
- Build practices: service design, software development & management, deployment management
Day 2 — CDS Part 2: Deliver, Support, and Exam Prep
- Service desk, incident management, and the user-experience lens on operations
- Problem management, monitoring & event management, and proactive operations
- Service level management, service catalogue, and continual feedback loops
- CDS exam-prep: question-format walk-through, scenario-style item triage, and time management
- Practice exam under timed conditions with full debrief; 30-day CDS exam-prep plan
Day 3 — DSV: Drive Stakeholder Value
- Service relationships, the basic service journey, and customer-experience design
- Engage and Offer: stakeholder analysis, supplier management, service catalogue, SLM, requirements lens
- Agree, Onboard, Co-Create: BRM practices, onboarding, and the user-experience lens on day-to-day delivery
- Realize: service-validation, service-utilization measurement, and value reporting
- Practice Lab: DSV scenario question set with debrief
Day 4 — HVIT: High-velocity IT
- The five HVIT objectives and the digital-organization context
- Lean, Agile, DevOps inside ITIL 4's service value chain; guiding principles in high-velocity environments
- Continuous delivery, blameless culture, and feedback-driven improvement patterns
- Cloud, container, and platform-engineering implications; SRE-aligned operations
- Practice Lab: HVIT scenario question set with debrief
Day 5 — DPI and Pathway Capstone
- Strategy, governance, risk, and compliance in an ITIL 4 service organization
- Continual improvement model, organizational change management, and measurement & reporting
- Direction-setting, planning approaches, and decision-making across portfolios
- Cross-module concepts: how CDS, DSV, HVIT, and DPI overlap and reinforce each other
- 90-day MP pathway plan — exam ordering, study time, re-take strategy — and final Q&A
Public cohorts
Upcoming sessions
Secure your seat in a live, instructor-led cohort. Private team deliveries available on request.
No public cohorts on the calendar yet.
We run this course as a private team cohort on demand, or you can be the first to know when the next public date drops.
Frequently asked questions
Still have questions?
Will this bootcamp prepare me for all four MP exams?
Do I need ITIL 4 Foundation first?
Is the CDS exam included in the price?
Why does this course go deep on CDS instead of DPI?
Can this be delivered as a private cohort?
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We deliver private cohorts in-person and online, tailored to your operating context.