ITIL & Service Management
ITIL® 4 Strategic Leader (SL) Bootcamp
A five-day intensive for IT executives, CIOs, IT directors, and senior service-management leaders pursuing the ITIL 4 Strategic Leader (SL) designation. Covers both modules required for SL — Direct, Plan and Improve (DPI) and Digital and IT Strategy (DITS) — with the leadership-track depth that distinguishes SL from the operations-focused MP path.
- Format
- Live virtual, in-person, or private on-site
- Duration
- 1 week
- Level
- Advanced
- From
- $3995.00
About this course
Course overview
The ITIL 4 designation for the seat at the executive table — not the seat at the SOC desk.
Where ITIL 4 Managing Professional (MP) is built for the operations leader running CDS, DSV, and HVIT, the Strategic Leader designation is built for the IT executive translating digital strategy into service-organization execution. SL requires two modules: DPI (the same strategy/governance/improvement module that anchors MP) and DITS (Digital and IT Strategy — SL's defining course). This five-day bootcamp goes deep on both, with the cross-module integration that makes SL useful to the senior leader rather than just exam-passable.
Day 1 covers DPI Direct + Plan. Day 2 finishes DPI with Improve + a timed mock. Days 3–4 go deep on DITS — digital strategy, disruption response, business models, leading the digital organization, strategic portfolio management. Day 5 integrates DPI ↔ DITS, runs both module mocks, and closes with a 60-day pathway plan to sit both exams.
Learning outcomes
What you'll learn
Every module is tied to an outcome you can bring back to your team the next day.
- Apply strategic direction-setting, governance, risk, and compliance practices at senior-leader altitude
- Apply planning approaches across enterprise, portfolio, and product/service levels using ITIL 4 guiding principles
- Apply continual improvement, OCM, and measurement & reporting frameworks for strategy execution
- Develop digital strategy aligned to organizational vision and respond to digital disruption from a position of leadership
- Apply digital business models, value streams, and the strategic-positioning frameworks senior IT leaders use
- Lead the digital organization — capability building, talent strategy, leadership behaviors for the digital age
- Manage portfolios across digital initiatives, evaluate strategic options, deliver measurable strategic outcomes
- Sit for both DPI and DITS exams after a 60-day post-bootcamp pathway plan tuned to AXELOS syllabus weights
Audience
Who it's for
- IT executives, CIOs, CTOs, and IT directors pursuing senior service-management credentials
- Senior service-management leaders who already hold ITIL 4 Foundation and want the leadership designation
- Digital transformation leaders responsible for IT strategy at the enterprise level
- Senior consultants and advisors translating digital strategy for client executives
- Senior PMOs and transformation leads working at the strategy-to-execution handoff
Course structure
Syllabus
A structured path from core concepts to applied practice.
Day 1 — DPI Foundations: Direct + Plan
- ITIL 4 SL designation orientation; how SL differs from MP; ITIL 4 SVS refresh
- DPI Direct: strategic direction-setting, vision, mission, governance frameworks
- DPI Plan: enterprise / portfolio / product/service planning approaches
- Decision-making across portfolios, scenario planning, capacity for change
- Practice Lab: DPI direction + plan scenario items
Day 2 — DPI Improve + Exam
- DPI Improve: continual improvement at strategic altitude
- Organizational change management for senior leaders
- Measurement and reporting frameworks for strategy execution
- DPI exam structure (open-book per AXELOS); timed practice exam
- Item-by-item debrief; weak-topic identification; 30-day DPI study plan
Day 3 — DITS Part 1: Digital Strategy and Positioning
- What digital strategy actually is — and what most digital strategy docs miss
- Digital disruption: causes, patterns, leader response options
- Aligning digital strategy with organizational vision
- Digital business models and value streams; competitive positioning frameworks
- Practice Lab: DITS strategy + positioning scenario items
Day 4 — DITS Part 2: Leading the Digital Organization
- Capability building, digital talent strategy, technology talent in 2026
- Leadership behaviors for the digital age — adaptive, evidence-based, ethical
- Building a culture that survives both digital opportunities and disruption
- Strategic portfolio management: governance, kill / scale / pivot decisions
- Strategic outcomes measurement, OKR-equivalent practices in service contexts
Day 5 — Integration, Mock Exams, SL Pathway
- DPI ↔ DITS integration: direction → plan → improve, end-to-end
- Cross-module case study under timed conditions
- Timed DPI mock + timed DITS mock (multiple-choice + case-study format)
- Item-by-item debrief, rationale walk-through
- 60-day SL pathway plan, PeopleCert exam-application walk-through
Public cohorts
Upcoming sessions
Secure your seat in a live, instructor-led cohort. Private team deliveries available on request.
No public cohorts on the calendar yet.
We run this course as a private team cohort on demand, or you can be the first to know when the next public date drops.
Frequently asked questions
Still have questions?
How is SL different from MP?
Is ITIL 4 Foundation a prerequisite?
Are the exams included in the price?
Is this an ATO-accredited delivery?
Can this be delivered as a private cohort?
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