UX & UI
UX Foundations
A practical two-day introduction to user-centered discovery, research, journey mapping, information architecture, prototyping, usability testing, accessibility, and UX handoff.
- Format
- Live virtual, in-person, or private on-site
- Duration
- 2 days
- Level
- Introductory
- From
- $1195.00
About this course
Course overview
Build practical UX judgment for product and delivery work.
UX Foundations is a two-day course for product teams, business analysts, project teams, and aspiring UX practitioners who need practical user experience fundamentals. Participants learn user-centered discovery, research planning, journey mapping, information architecture, interaction design, prototyping, usability testing, accessibility, and design handoff.
The course is designed for software, service, internal tool, operational workflow, and product-team environments. Learners leave with a UX brief, research plan, persona, journey map, task flow, low-fidelity wireframe, usability test plan, and 30-day UX improvement backlog.
Learning outcomes
What you'll learn
Every module is tied to an outcome you can bring back to your team the next day.
- Define UX, usability, accessibility, service experience, product experience, user needs, business goals, and success measures
- Plan lightweight research using interviews, observation, surveys, analytics, support data, and stakeholder inputs
- Create personas, journey maps, empathy maps, task flows, user flows, and information architecture to clarify user behavior
- Use sketching, wireframes, content structure, interaction patterns, and design principles to explore solution options
- Plan and facilitate basic usability tests, synthesize findings, prioritize issues, and recommend improvements
- Translate UX findings into requirements, acceptance criteria, accessibility considerations, handoff notes, and improvement backlogs
- Document 16.0 PMI education PDUs: 8 Ways of Working, 4 Power Skills, and 4 Business Acumen
Audience
Who it's for
- Product managers, product owners, business analysts, project managers, and delivery leads working with user-facing or internal experiences
- Aspiring UX practitioners who need a practical foundations course before deeper UX specialization
- Teams building software, services, internal tools, dashboards, operational workflows, or customer-facing products
- Organizations that need a shared language for research, usability, accessibility, journey mapping, prototyping, and UX handoff
Course structure
Syllabus
A structured path from core concepts to applied practice.
Day 1 - UX Mindset, Research, and Experience Mapping
- UX, UI, service design, usability, accessibility, product outcomes, business goals, and user value
- UX roles, product team collaboration, stakeholder expectations, and decision rights
- Research goals, assumptions, recruitment, consent, interview guides, observation, surveys, analytics, support data, and stakeholder input
- Qualitative versus quantitative evidence, sampling limits, bias, ethics, privacy, and synthesis basics
- Personas, jobs-to-be-done, empathy maps, current-state journeys, moments of truth, pain points, and opportunities
- Content inventory, grouping, navigation, labels, hierarchy, findability, search, task flows, edge cases, error states, and operational constraints
Day 2 - Interaction Design, Prototyping, Usability, and Handoff
- Design principles, affordances, feedback, consistency, constraints, cognitive load, forms, tables, dashboards, and workflow design
- Sketching, low-fidelity wireframes, responsive considerations, content hierarchy, and interface patterns
- Accessibility fundamentals, plain language, readability, color contrast, keyboard flow, screen reader considerations, and inclusive design
- Usability test planning, tasks, facilitation, note-taking, severity ratings, synthesis, and recommendation writing
- UX metrics: task success, time on task, error rate, satisfaction, adoption, retention, support contacts, and qualitative signals
- Translating UX findings into requirements, user stories, acceptance criteria, design notes, implementation constraints, and a 30-day improvement backlog
Public cohorts
Upcoming sessions
Secure your seat in a live, instructor-led cohort. Private team deliveries available on request.
No public cohorts on the calendar yet.
We run this course as a private team cohort on demand, or you can be the first to know when the next public date drops.
Frequently asked questions
Still have questions?
Is this course only for designers?
Will participants use design tools?
What do participants leave with?
How many PMI PDUs does this course provide?
Can this be tailored for private teams?
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Bring this training to your team
We deliver private cohorts in-person and online, tailored to your operating context.